Licensed Premises Staff Training

 

Introduction:

Licensed premises staff training is essential for responsible alcohol service and maintaining a safe environment. It equips staff with knowledge and skills to manage alcohol-related issues, including intoxication and underage drinking. It covers legal requirements, communication techniques, understanding alcohol effects, promoting responsible drinking behaviors, and compliance with health and safety regulations. Training sessions include practical scenarios and role-playing exercises.

Awareness of Alcohol and Responsible Service

Those who work in licenced establishments absolutely need to have a solid understanding of alcohol and the impacts it has. A fundamental understanding of alcohol awareness is presented in this session. Topics covered include how to recognise signs of drunkenness, appropriate serving sizes, and responsible service methods. By the time you reach the conclusion, you will be prepared to confidently manage situations that involve alcohol.

Safety and Emergency Procedures 

Every establishment that serves alcoholic beverages must prioritise safety. This module will cover a variety of topics, including safety regulations, emergency procedures, and the management of difficult circumstances, such as conflicts and disturbances. Being well-prepared assures the health and safety of both the employees and the customers.

Compliance with Regulations and Legal Requirements

Legislation must be followed in order for licenced establishments to function properly. This section provides an overview of the most important legal criteria, such as the verification of age, compliance with licencing legislation, and adherence to health and safety rules. Having a solid understanding of these rules helps to avoid problems and ensures that operations run smoothly.

Providing Outstanding Service to Customers

If you want to be successful in licenced premises, providing excellent customer service is essential. The abilities of communication, approaches for dispute resolution, and the creation of an atmosphere that is welcoming to customers are the primary themes of this module. When you provide outstanding service, you improve the overall experience and inspire customers to come back again and again.